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Big Watermelon Online /Themes/BigWatermelon.2.1/ http://bigwatermelononline.com.au/
  • FRUITS

    FRUITS

    • FRUITS All
    • Apples
    • Avocado
    • Bananas
    • Berries
    • Citrus
    • Grapes
    • Mangoes
    • Melons
    • Pears
    • Stonefruit
    • Tropical
  • VEGETABLES

    VEGETABLES

    • VEGETABLES All
    • Asian Greens
    • Beans, Peas & Corn
    • Capsicums & Chillies
    • Carrots & Root Vegetables
    • Cabbage, Cauli, Broccoli
    • Cucumber, Eggplant, Zucchini
    • Fresh Herbs
    • Leafy Greens
    • Lettuce
    • Mushrooms
    • Onions, Garlic, Ginger
    • Pumpkin & Potato
    • Sprouts & Shoots
    • Tomatoes
    • Asian Vegetables
    • Spring Vegetables
  • EGGS

    EGGS

    • EGGS All
    • Cage Free Eggs
    • Free Range Eggs
    • Organic Eggs
  • DRIED FRUITS, NUTS & LEGUMES

    DRIED FRUITS, NUTS & LEGUMES

    • DRIED FRUITS, NUTS & LEGUMES All
    • Dried Fruit
    • Legumes
    • Nuts
    • Seeds
  • BAKERY

    BAKERY
  • BULK BUYS

    BULK BUYS

  • >
  • Help

Help

Welcome to our help center where hopefully all the questions you have are answered, if not, please do not hesitate to contact us

Getting Started

Do you serve my area?

Currently, delivery is available to over 200 Melbourne suburbs. No Pick Up is available.
Click/tap the truck icon on the top right to see if we deliver to your postcode.

Is there a minimum order amount?

There is NO Minimum order amount.

How do I register?

If you are a brand new customer then just click on Login in the menu bar & then click on Sign Up & enter your details.

What happens if I forget my password?

Just click the “Forgot my password” link on the Login Page and enter your email address.You will then receive an email with a link, which you can use to reset your password within 24 hours.

Delivery Information

Is there a delivery fee?

Yes - there is a $12.50 delivery fee for all orders.

When will my order be ready?

There are six delivery days: MONDAY, TUESDAY, WEDNESDAY, THURSDAY, FRIDAY and SATURDAY between 10am to 7pm
Orders must be placed by 8pm the night prior. You can choose to delay delivery by a few days.

Delivery – What if im not home?

If no one is home, goods will be left unattended in the most appropriate location.
Typically under-cover in balcony or at reception.
Note - due to OH&S conditions we are unable to enter the house.
Please be aware that we are not responsible for the safety of your order once it has been delivered.

Orders

How do I place an order?

Ordering is easy - just search or browse the categories & add items to your cart.
Click to view your cart contents & click “Checkout Now”
Review your cart & make any changes & click “Checkout”
Follow the steps to finalize your order & you'll receive an order confirmation email within 5 minutes.

How do I make a change to my order?

Unfortunately once your order has been placed you have no way of altering it online.
Please contact us as soon as possible and our support team will be able to assist.

What is your cancellation policy?

In the event that you will need to cancel your order please contact us ASAP
Items that have been prepared specifically for your order may not be subject to cancellation.

Can I change, cancel or add items to my order?

Unfortunately once your order has been placed you have no way of altering it online.
Please contact us and our support team will be able to assist.

What happens if you dont have an item ordered in stock?

Where products are unavailable, we will choose the best substitution item on your behalf, under the current circumstances, we’re unable to communicate substitutions, but rest assured we will substitute the best available item to the same or greater value.

What is your pricing policy / How am I charged for weighed items?

You’re only charged on the actual goods as supplied.
Products that have an approx weight should be considered as having an estimated price online which is based on a unit value.

How do I report a problem with my order?

If you have any problems with your order please let us know within 24 hours of receiving your products.
Please provide any details about the problem with your order, we can be reached via the contact us page

Payments

What are the payment options?

We accept Visa & Mastercard
All payments are securely processed by eWay.

Is the shop secure?

Our online store has been setup with security in mind.
By using eWay as our payment provider it means you have added security, as we don’t store or handle your credit card details at all.
eWAY is fully approved under the highest level of PCI compliance so you can be assured that your details remain secure with them.
 
Location

1161 High Street Road
Wantirna South, VIC, 3152

About us
  • Big Watermelon Online
  • Contact Us
Customer Service
  • Purchase & Delivery
  • Returns Policy
  • Privacy Policy
Need Help?

[email protected]


ABN 70 645 837 850

 
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Copyright © Big Watermelon Online. All Rights Reserved
Integrated Commerce by natPOS
 
 
Copyright © Big Watermelon Online. All Rights Reserved
Integrated Commerce by natPOS
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