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Help
Welcome to our help center where hopefully all the questions you have are answered, if not, please do not hesitate to contact us
Getting Started
We currently only offer a local delivery service, unfortunately at the moment pickups are not available from our retail store
You can use the delivery checker to enter your postcode to see if we deliver to your area.
You can use the delivery checker to enter your postcode to see if we deliver to your area.
There is NO minimum order value.
If you are a pre-existing Big Watermelon Online loyalty member then you already exist in our system & just need to create a web password
Click Login in the menu bar then click 'Forgot my password' put in your email address & use the password reset link that will be emailed to you as this will set your web password & from there you can login.
If you are a brand new customer then just click on Login in the menu bar & then click on Sign Up & enter your details.
Click Login in the menu bar then click 'Forgot my password' put in your email address & use the password reset link that will be emailed to you as this will set your web password & from there you can login.
If you are a brand new customer then just click on Login in the menu bar & then click on Sign Up & enter your details.
Just click the “Forgot my password” link on the Login Page and enter your email address.You will then receive an email with a link, which you can use to reset your password within 24 hours.
Delivery Information
No - Currently we're providing FREE delivery for all orders with NO minimum order value.
Your order will be ready for next business day delivery between 10am to 6pm.
Please remember cut off time for ordering is 8pm the night prior.
Please remember cut off time for ordering is 8pm the night prior.
If no one is home, goods will be left unattended in the most appropriate location.
Typically under-cover in balcony or at reception.
Note - due to OH&S conditions we are unable to enter the house.
Please be aware that we are not responsible for the safety of your order once it has been delivered.
Typically under-cover in balcony or at reception.
Note - due to OH&S conditions we are unable to enter the house.
Please be aware that we are not responsible for the safety of your order once it has been delivered.
Orders
Ordering is easy - just search or browse the categories & add items to your cart.
Click to view your cart contents & click “Checkout Now”
Review your cart & make any changes & click “Checkout”
Follow the steps to finalize your order & you'll receive an order confirmation email within 5 minutes.
Click to view your cart contents & click “Checkout Now”
Review your cart & make any changes & click “Checkout”
Follow the steps to finalize your order & you'll receive an order confirmation email within 5 minutes.
Unfortunately once your order has been placed you have no way of altering it online.
Please contact us as soon as possible and our support team will be able to assist.
Please contact us as soon as possible and our support team will be able to assist.
In the event that you will need to cancel your order please contact us ASAP
Items that have been prepared specifically for your order may not be subject to cancellation.
Items that have been prepared specifically for your order may not be subject to cancellation.
Unfortunately once your order has been placed you have no way of altering it online.
Please contact us and our support team will be able to assist.
Please contact us and our support team will be able to assist.
Where products are unavailable, we will choose the best substitution item on your behalf, under the current circumstances, we’re unable to communicate substitutions, but rest assured we will substitute the best available item to the same or greater value.
You’re only charged on the actual goods as supplied.
Products that have an approx weight should be considered as having an estimated price online which is based on a unit value.
Products that have an approx weight should be considered as having an estimated price online which is based on a unit value.
If you have any problems with your order please let us know within 24 hours of receiving your products.
Please provide any details about the problem with your order, we can be reached via the contact us page
Please provide any details about the problem with your order, we can be reached via the contact us page
Payments
We accept Visa & Mastercard
All payments are securely processed by eWay.
All payments are securely processed by eWay.
Our online store has been setup with security in mind.
By using eWay as our payment provider it means you have added security, as we don’t store or handle your credit card details at all.
eWAY is fully approved under the highest level of PCI compliance so you can be assured that your details remain secure with them.
By using eWay as our payment provider it means you have added security, as we don’t store or handle your credit card details at all.
eWAY is fully approved under the highest level of PCI compliance so you can be assured that your details remain secure with them.